MPS are calling for a change in law to prevent the contenders of profit from suffering from losses at the hands of the government department which is to help them.

Many people have died in recent years after failures by the Department of Work and Pension (DWP).

A cross-party committee of MPs states that new laws and “deep roots cultural changes” in DWP are required to protect weak customers.

A DWP spokesperson stated that the government was currently consulting on a new security approach “which” really supports weak people “.

In recent years, the deaths of Erroll Graham, Philip Day and Kevin Gayle have widely criticized DWP to handle weak customers.

• Mr. Graham, suffering from severe mental health problems, was just four and a half stones when he died in 2018, his benefits were wrongly closed.
• In 2019, a coroner found that Ms. Dey had killed her own benefits after mistake.
• Kevin Gayle’s suicide died in 2022, serious depression and concern revealed, provoked by his universal credit application

In the case of Mr. Gayle, the coroner highlighted that “current DWP procedures may not be practical for people with mental health sickness and may increase symptoms”.

Heard of inquiries about the number and length of DWP forms, which were required to complete the contenders, the length of telephone queues for DWP advisors, and need to travel long distances for appointments for people affected by mental health illness.

Thursday’s report, work and pension select committee, since April 2015, DWP has investigated the deaths of at least 274 people internally.

Such inquiry – review of internal process – when a case is wrongly done by DWP, which has potentially contributed to serious damage or safety concerns.

During the same period, 58 reviews were opened in cases where customers suffered damage – but MPs stated that failures were likely to be more.

The committee chairman Debbie Abraham MP said, “People continue to face loss after working with DWP.”

“Recently, people were given priority on providing assistance and care for weaker people,” Ms. Abraham said, “Recently, brought back to work.

“We heard the evidence that the process of confusing with DWP … often causes mental crisis.

“Dwp’s deep nest cultural changes are strictly needed for safety in the heart of rebuilding and policy development.

“It is a fundamental part of the department to introduce a statutory duty to protect weak claimants.”

The committee says that a new law for the safety of customers blames the state secretary, ensuring that everyone saw it as their responsibility to protect the claimants.

Karl, a 44 -year -old Carl, a former roof from South London, said his first conversation with DWP “felt a very bad and painful experience”.

He struggled with the position of a degenerative back for 18 months, which left him with mobility issues and persistent pain, requiring strong pain relievers.

In 2018, after trying a variety of low manual roles, such as plastering and carpet fitting, he felt that he could no longer work.

He applied for Universal Credit, his first benefit application, due to which he got an appointment in the local job center.

Carl says the work coach was “very dismissal and protection”.

“He said: ‘If you want money from us, then you have to jump through these hoops.”

“It felt almost as if he was trying that I was getting dishonest and I was putting it.

“It was a very uncontrolled response. I wanted support to get a non-manual job.”

28 -year -old Shannon Johnstone, who found himself sleeping about seven years ago before turning to DWP for help, stated that the recommendations “are going to change life for people … if they are right”.

At the beginning of her claim, she remembers that DWP told her: “We can’t help you be homeless,” what she says that was understood, but off-putting.

She does not know if she had referred her case to homeless organizations because she was never told. She now welcomes the recommendation to include the ideas of people with experiences in the design, plan and implementation of the DWP policy.

“People who have gone through the system understand how it seems to be an interview by an (DWP) inspector,” Shannon says, which now works for charity, expert links.

“They understand that it likes to gather a lot of paperwork, so by including them in the design of the system, it is so better.”

In a statement, DWP stated that the government was committed to protecting those who use its services “and we have inherited us fixing the broken welfare system, so it works for those who need it”.

“This is why we are currently consulting on a new safety approach and our reforms will improve people’s lives and rebuild confidence, by establishing a approach that supports the really weak people.”

The spokesman said that the government was encouraging people to hear their voice in consultation and helping to create a system “which works better for everyone”.