An NHS provider who won the £ 2BN contract to provide blood-testing services to hospitals and GPS, according to medical professionals, is failing to give reliable results.

A public-private partnership between Sinovis, Medical Company Sinlab and Gues and St. Thomas and Kings College Hospital Foundation Trusts, received a contract in 2021 to distribute pathology services under just 200 GP surgery in South-East London.

The BBC has talked to GPS that says incorrect and delayed blood results say that there is a “regular anxiety” and that the firm’s performance is creating a lot of crisis for patients.

Synnovis stated that it is “incredibly sorry for the discomfort and harassment of the affected people”.

Company, which fell victim Rainmware cyber attack in June 2024 Causes more than this 1,000 NHS operations have to be postponedSaid that the attack had reduced our ability to process samples significantly “. Synnovis, which serves six hospitals In London, it said that it had “dedicated to every available resource to provide manual interim solutions clinically safe and largely”.

According to more than a dozen GP, ​​we heard from across all the boro in South-East London, the severity of the challenges faced by them under Sinovis is creating concern for both patients and doctors.

GPS told the BBC that the issues of blood-testing were pioneers for unnecessary hospital referral and wasted patient appointments. One case was told about the BBC, an elderly man who was taking care of his wife with his wife, spent hours in the accident and emergency (A&E) due to his testing problems.

A GP, who talks anonymously to the BBC, said: “This (earlier) will never cross our brain that blood test can not be reliable. It is now a everyday concern.

“The current problems with Sinovis are nothing short of the national scam,” he said.

The 17 -year -old college student, Kemi, started experiencing heartbeat, exhalation and fatigue six months ago.

Unable to attend college due to his health issues, in November he sought an appointment in his GP surgery, which depends on Sinovis for blood tests.

When the results returned, he was told that there was a problem. “I turned out that there was something wrong with the blood test – my potassium was very high, which is not normal,” he said.

However, Kemi said that her GP told her that her potassium level was not really high, but this result was found as her blood sample was stored fiercely as it was waiting for a long time to be processed.

When he achieved his results on the NHS app – which the BBC has seen – said that he was “invalid due to laboratory error”. Kemi said the situation had left her “disappointed, depressed and confused”.

“I am really stuck. I am sad, I am worried that something is going to happen to me before getting a diagnosis,” he told us. “I worry that I am going to hurt seriously because I can’t get the diagnosis I need.”

GPS has told the BBC that incredible blood results, with high levels of potassium caused by processing delays, is a regular phenomenon because Sinovis started the service.

High potassium levels in the blood may indicate serious health issues, such as heart problems.

Because of this, GPS states that they cannot ignore the results of blood -defense that indicate high potassium – even if they consider them wrong – and they are bound to refer to patients immediately A&E.

GPS says that these patients are often removed after retiring in the hospital, where normal potassium levels are discovered.

This is an issue Dr. Shah – His real name is not – says he experiences on a weekly basis.

“If Potassium level Above six, it can cause problems with disturbances of heart and heart rhythm that can prove to be potentially fatal, “Dr. Shah said.” It is an important thing that the sample should be repeated and to ensure that the result is for real or incorrect reading. ,

Dr. Shah, who has been GP for nearly three decades, said that in recent years, the frequency of elevated potassium in blood results in his surgery was unusually high.

He said, “It was discovered that the collection of samples was delayed by GP surgery, then in laboratories … delay in processing in laboratories, causing the results to be high,” he said.

Dr. Shah told the BBC that he recently had to send a person to the hospital in the 80s as his potassium level appeared high on a synovis blood test. He explained that the patient came in surgery with his wife, who had dementia and their daughter, and the family had been waiting for a long time in A&E that evening.

“I had to tell him that he should not leave it until the next day because I felt that it was normal, I could not assure them,” Dr. Shah explained. In the hospital, the patient’s potassium level was eventually found to be normal and was discharged.

Dr. Shah said: “I am probably sending one or two patients for A&E in a week because I suspect to be guilty due to the results. Since Sinovis has handled pathology services for South-East London, it is a list of too many disasters.

“We are guessing the pathology system almost another and this is something that never used to happen.

“You go to a shoe store, you expect to buy a pair of shoes; you have a pathology service, you expect accuracy and reliability. This is not happening.”

Dr. Shah’s account is not alone.

Many claims have been made by 14 GP heard by us – who wanted to remain anonymous for all professional reasons.

One GP told the BBC that the increased charge resulted in assessment and then to increase incredible results “Burnouts increased and people wanted to leave the profession”.

Many GP reported recent examples, where they were unable to test diabetes on time to patients due to delays.

London-wide LMCs (local medical committees), which the body represents and supports the GPS throughout the capital, stated that problems with GPS delayed by GPS in South-East London were not in line with pathology service in other parts of the city.

London -wide LMCS CEO Mitchell Drease said, “We never have so many emails and questions, in addition to the introduction of Kovid, about a particular thing, from a region of London, Londonwide LMCS CEO Mitchell said.

“This is happening on a daily basis, on the clinic-bay-penny basis,” he said.

Accepting the effects of GPS’s morale and workload, Ms. Drease said: “We don’t believe that we can rely on Sinovis for accuracy. Our GP has lost confidence and faith in that service – this is a terrible situation.”

In October, the London LMCs raised their concerns for the South -East London Integrated Care Board – the body accused the trusts of NHS Hospital of catching them to participate with Sinovis.

Ms. Drez said that the written response received to it was “unsatisfactory”.

Along with listening to the testimony of doctors, the BBC has seen dozens of cinnovis emails, which have been sent to GPS from 2021 to the present day, apologize and try an account for various pathology problems, for example about testing of malaria and diabetic.

An email was shown apologizing for a backlog of 70,000 exam results in spring 2024 before cyber -humle.

Dr. Jane – not his real name – explained that Sinovis took a month to search for a backlog and started addressing him. Nearly 20 years of GP told the BBC, “It is really difficult to determine that problem … 70,000 concerns,” GP of about 20 years told the BBC.

“This is really stressful. We try to protect our patients. I think I am constantly apologizing for the system. It’s not my fault. We are really happening properly with our work and not managing the errors of Sinovis.”

The south-east London Integrated Care Board said in a statement that the tests requested by the South-East London GPS alone were around 10,000 per day, “with several logical steps, from blood to results to results”.

It states that “many incidents” took place, as Sinovis had taken pathology services to South-East London, which “including” Sinovis service affected by events “were inspired by the number of factors, but who were out of his control”.

The statement continued: “You would also know that one of these incidents was a criminal cyber attack, with a reaction to which was an extraordinary effort from many partners, including Sinovis, to maintain a viable service for our GP colleagues, while Sinovis did the important task of rebuilding his system from the ground.”

According to a statement released by NHS England in October, the cyber attack resulted in 10,152 acute outpatient appointments and 1,710 alternative procedures.

The statement said: “After the cyber attack on the pathology service provider Sinovis in June, the final stages of recovery are almost complete, which means that almost all services are now up and running.”

In his statement, Synnovis stated that it offered over two million patients, six hospitals and 191 GP practices on 249 sites, offering more than 6,000 different types of tests.

“While we understand that any error in all can cause a patient and business crisis, in the wrong cineropis trials is less than 0.001% of the 150,000 tests we processed per day.”

However, these figures include all synovis tests including urine tests.

Synnovis said in its statement: “The provision of pathology services of Synnovis for GPS is capable through testing-infrastructure and a series of result systems and software, a significant part of which is before the Synnovis contract and the legacy is provided by third-party suppliers.

“We are aware that it has been a very challenging and sometimes disturbing period for patients and front-line NHS colleagues and is incredibly sorry for the inconvenience and upset that the affected people.”

For college student Cammy, his recent experiences have lost him confidence in healthcare.

He said: “I think as a young person, not being able to reach reliable results, examples that I cannot have an independent health journey at the age of 17. It is difficult to know where I can go from here.

“It may seem that it is just a blood test but it is serious. It can be a case of life and death.”

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