An X user’s post claimed that he was “scam” by the same restaurant thrice, while ordering Zamato, while ordering online food. The X user (@moni848202) asked the company to see this clearly repeated problem on this social media platform. The user wrote, “It is a complaint that yesterday I got a scam by a restaurant three times. How can it happen again and again, man? And I have not received any response from your team. Ordered, but I did not get all the items. “
In the photo, we see that the order included a tawa roti, a vegetarian rice and a cheese rolls. The name of the restaurant is not seen in the screenshot. The X user claimed, “The bread was missing from the order, and I cannot even talk to your executive. It happened three times @zomatocare. Do I uninstall your app because the same process is repeating, or you Can you do something? ” In a picture attached to the post on the same thread, we see a closed foil container box and a food item wrapped in foil (possibly rolls). They have almost empty plastic bag, and inside it has a curry/gravy.
The bread was missing by the order and I cannot even talk to your executive. This happened three times @zomatocare Should I uninstall your app because the same process is repeating or you can do something.
Photos are attached. pic.twitter.com/8ispdkai08
– Moni (@moni848202) 17 February, 2025
Disclaimer: The NDTV X does not fast for claims in the post by the user.
On the same day, Zomato’s official handle of customer aid handle responded to the post on X. He wrote, “Hey Moni, we fully understand how disappointing to get an incomplete order. We are committed to make you this right. Please give us some time to look at it, and we soon He would return with an update. “The next day, he shared another update in the comments below the post. He said, “Hi Moni, your concern is solved on a call. If you need any other help, please do not hesitate to contact us. Thank you for your patience!”
O Moni, we fully understand how disappointing it should be to get an incomplete order. We are committed to create this right for you. Please give us some time to look at it, and we will soon come back to you with an update.
– zomato care (@zomatocare) 17 February, 2025
Hi Moni, your concern is solved on a call. If you need any other help, please do not hesitate to contact us. Thank you for your patience!
– zomato care (@zomatocare) February 18, 2025
Various types of food-related customer complaints are shared on social media. Some of these posts go viral, hot debate and various types of discussions are online. Earlier, a Zomato user flagged off a “fake restaurant” on Zomato. The user posted about his own experience with such installation to get food from about X. He explained that he only realized after placing his order that the restaurant he had chosen was not what he really wanted. The company took quick action and provided an update in the comments. Many other X users responded with their examples of this problem. Click here to read the full article.
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