AirHelp, an EU-based claims processing agency, recently conducted a survey in which airlines were rated based on the quality of service they provide, how punctual they are and how they handle compensation claims. . The analysis covered data from January to October and included feedback from customers in 54 countries on food, comfort and service. Well, 109 airlines were evaluated and guess which one is one of the worst? Its Indigo,

indigo airline Is ranked among the “world’s worst” airlineAccording to the 2024 AirHelp Score Report. It secured a score of 4.80, securing 103rd position out of 109. Wondering why the airline has such a low rating? Well, according to the findings this is due to high customer satisfaction and poor management of flight disruption claims. In the report, Indigo criticized the methodology of the survey, arguing that the survey does not disclose the sample size from India, “raising doubts over the credibility of the survey.” The airline also said that it was consistent in terms of punctuality and had the lowest customer complaint ratio among airlines of similar size and operating scale.

IndiGo’s statement said, “As India’s most preferred airline, IndiGo refutes the findings of this survey and reiterates its promise of on-time, economical, courteous and hassle-free travel experience for its customers. “

Bloomberg quoted AirHelp CEO Tomasz Pawlizyn as saying that the ranking is intended to “encourage airlines to constantly listen to passenger feedback”, providing a snapshot of an airline’s performance.

Brussels Airlines tops the list with a score of 8.12, followed by Qatar Airways (8.11) and United Airlines (8.04). Air India, the only other Indian Airlines Ranked 61st with a score of 6.15. Wondering who’s at the bottom of the rankings? Well, Tunisair is in last place at 109th.

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