Quick-Commerce App Zepto is facing criticism on social media, a new viral video claims that the app contains additional charges for only iPhone users.
Online Food delivery app makes our shopping experience easier. However, many users question these apps on additional charges and charges. Recently, viral videos that roam on social media have shown many zepto users flagged off the difference in fruits and vegetable prices for Android and iPhone users. Now, in a new Instagram video, a user (@raw_nitinjoshi) claims that this difference is also present for the item packed with the same MRP. The user says that it is obtained through additional charges for iPhone users.
The viral video shows an Android phone and an iPhone placed next to each other. On the Zepto app, each phone has the same delivery address and similar items in the cart. While the price for each item is also the same, the total bill for iPhone is more than Rs 22. The user then shows that the iPhone user has an additional “item handling cost” of Rs 30.99.
See this post on InstagramA post shared by Nitin Joshi (@raw_nitinjoshi)
Disclaimer: NDTV does not fast for claims in the post by Instagram user.
The viral video has viewed more than 10 million times and many users were released. Take a look at the comment section:
One user wrote, “Not only Zapto but every app is charging more on the iPhone.”
Another suggested, “I think we all should return to local shops.”
One said, “After seeing this, switch back to Android and confirm that this is really true.”
Another couple, “This is really scary. We need to spread the word so that people stop using it. A handling fee of Rs 31 and then GST on it, and that too only for a special section of users , It is absolutely unacceptable.
NDTV has reached Zepto for a comment, but they are not yet to respond.
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