The much awaited merger will take place on November 12 air india And Vistara Will happen officially. Subsequently, the Government of India approved foreign direct investment of Rs 2,058.5 crore by Singapore Airlines in Air India Group. As Air India takes over Vistara’s operations, one goal remains: to maintain the high quality of service that Vistara passengers are accustomed to, while expanding Air India’s capabilities. With the integration of Vistara’s network, Air India will now offer flights to over 90 domestic and international destinations, with access to an additional 800 destinations through codeshare and interline partnerships. But does flying Vistara at sunset change anything for you?

What does this merger mean for a traveller:

what happens to your booking

According to reports, around 115,000 customers have made pre-booking vistara flights Will fly under the management of Air India.

If you have already booked a flight with Vistara, rest assured that your travel experience will remain largely unchanged for now. The familiar Vistara aircraft will continue to operate, although they will now carry the Air India flight code starting with ‘AI2’. For example, the flight previously known as UK 234 will now be identified as AI 234. You will still be able to book and manage these flights seamlessly on the Air India website or app.

Will your Vistara Airport Lounge Access work?

For travelers who made purchases Vistara lounge access Before November 11, 2024, their access as originally booked will remain valid. However, after November 11, lounge access will be controlled by Air India; Your booked access amount will be refunded and you will have to book a fresh access through Air India.

About Vistara Co-Branded Credit Cards and Club Vistara Loyalty Points

Yes, your Vistara co-branded credit cards will remain valid even after the merger with Air India. Although you can continue to use these cards as usual, there may be updates to the specific benefits and rewards currently associated with Vistara. Similarly, Vistara’s loyalty program will be integrated into Air India’s Flying Returns programme. Your existing Vistara loyalty points will be automatically transferred to the Air India system without any value loss.

Customer Support and Airport Assistance

To ensure a smooth transition, Air India has taken several measures to assist passengers including help desk kiosks that will be set up at major airports as well as on-ground support staff. Vistara’s check-in counters and ticket offices will also gradually change to Air India branding, while self-service kiosks will be updated to reflect the new AI2 flight code.

The same applies to international travelers, who can use helpful staff for help. The updated signage will direct passengers to the appropriate check-in areas, while calls to Vistara’s customer service will be redirected to Air India representatives.

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