Delhi customer complains of cockroaches in L’Opera’s coffee, bakery responds

Food safety is extremely important but it can be difficult to ensure food hygiene when purchasing food and drinks from outside. In a recent Reddit post, a customer reported that he found a cockroach floating on the surface of his cold coffee purchased from L’Opera, Khan Market, Delhi. Shared by Redditor @WaltzSimple6037, the user posted a photo of an iced latte and you can see ice cubes floating on top along with the reported cockroach. In the second photo, the customer posted a photo of the bill, which shows proof of purchase.

The post reads, “I visited Lopera in Khan Market today and ordered an iced latte to go. When I opened the drink, I thought I saw a coffee bean floating, but when I turned it over , then he was a terrible cockroach.”

Also read:Hyderabad’s prestigious Nizam Club found violating food safety rules – does not have a valid license

The customer reported that the staff were “uncaring” and had “no real concern”. He added, “I’m seriously questioning how clean this place is now. What made it worse was how the staff handled it – they were so careless and like robots just kept saying sorry, no real concern No. If the hygiene is so bad in such a famous cafe, I can’t imagine what it would be like in other places in India. Has anyone else had the same problem here or in other cafes?

Cockroaches in my Iced Latte in Lopera, Khan Market
beau/waltzsimple6037 delhi

Responding to the incident, L’Opera management told NDTV, “On the afternoon of Friday, October 4, two customers were served two drinks as take-aways at an outlet of L’Opera in Delhi. About ten minutes later , one of the customers returned to the outlet and complained of a worm in one of his drinks.

“Despite the fact that the product was not under L’Opera’s control for quite some time, the staff immediately apologized, refunded the purchase price and offered to replace the drink. The customer preferred to accept a refund and declined the offer. In subsequent exchanges with the customer that included his family and friends, L’Opera’s more senior staff apologized, stating that whatever the exact circumstances of the case, the L’Opera customer has been extremely dissatisfied. We are deeply sorry,” Lopera said.

Also read:Passenger found cockroach in food on Air India flight from Delhi to New York, airline apologized

Meanwhile, the Reddit post has received 25,000 upvotes and several comments:

One Redditor commented, “I can never trust eating out again.” Another wrote, “Please report this or complain to FSSAI.”

“Cockroast coffee,” one user joked. Another said, “There are no food standards in India even if you pay that much for a drink. Post this on their X account.”