"the hardest part of the job": Swiggy agent shares difficulties of collecting orders from malls

A Swiggy delivery agent has gone viral on social media after sharing the challenges of the job. As more people are turning to online food delivery, many are turning to popular apps to deliver food. In a viral Instagram clip, which has now been viewed over 2.8 million times, the agent (@amriithah) discusses the “hardest and most hated part” of the job – collecting orders from the mall. Since many food shops operate from large malls, delivery agents have to visit these premises frequently. The agent mentioned visiting “Asia’s second largest mall for taking general orders”, referring to Lulu Mall in Thiruvananthapuram, Kerala.
According to the post, delivery agents are paid Rs 25 for 5 km and will have to park their vehicles outside the mall. They do not receive any “extra payment” for the time and effort required to collect orders from within the “crowded” mall.
In the caption, the agent explains, “We have to park our vehicle (there are separate parking slots) and take the service lift, go to the food court, and walk to the store from where we received the order. There is no extra charge on these orders.” Allowance for. We lose about 10-20 minutes in collecting these orders, and after collecting them, we have to use the common exit, where it is usually crowded.”

Also read:Zomato CEO Deepinder Goyal shares unpleasant food delivery experience in Gurugram mall

The agent further suggests changes: “Why can’t the malls aggregate orders at a lower level to make our job easier? Or why aren’t we being paid extra?”

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A post shared by (@amriithah)

Many viewers expressed their support for the delivery agent in the comments:

One user said, “Some malls let the delivery people be dirty – no main entrance, no elevators, escalators or even use of restrooms meant for customers.”
Another commented, “I wish everyone would do this at least once in their lifetime and see how these people are treated.”
Sharing a similar experience, one said, “True. I did a part time job with Zomato in Bangalore. Same issues – loss of time and money.”
“@swiggyindia, you have to pay more for such situations,” urged one viewer.

NDTV contacted Swiggy for comment, but the company is yet to comment on the matter.