Bengaluru woman remembers how delivery agent’s gesture made her Diwali, wins hearts online

With the rise of app-based services, people are increasingly choosing online options for their needs. This change has led to more frequent interactions between delivery agents and customers. While many stories unfold around this dynamic, a few moments that highlight the power of small, kind gestures can restore our faith in humanity. Actions like offering water to delivery agents, understanding delays caused by natural events or simply showing respect are one way to stand out. Recently, a woman from Bengaluru told how a small effort made her Diwali unforgettable. Surbhi Jain took to X (formerly Twitter) to remember a special Diwali memory.
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During the holidays in 2019, she found herself alone in a new city, away from home. In her post, she recalled, “Five years ago, I was in Bangalore for Diwali, and it was a really sad and lonely day. All my friends, flatmates and colleagues had gone home.” That day only one person – a delivery agent – ​​wished to turn her lonely Diwali into a fond memory. “At home alone in a big society, the only person who personally wished me ‘Happy Diwali’ was the delivery boy Ramesh, who brought the food with a warm smile. Let’s remember to show kindness to those who brighten our days even in small ways,” Ms Jain wrote.

The story impressed social media users, who found it relevant and flooded the comments section with their reactions and personal experiences.

One user commented, “This is what I love about our country. Many of us who run after career goals or set business goals forget to take leave and wish others well-being or Diwali. People like Ramesh always make us think about what is more important in life.”

Another user noted, “I can totally relate. Sometimes, the smallest acts of kindness can make the biggest difference.”

Another comment read, “I experienced this situation in college and from that day onwards I decided that I will always come home on festivals.”

The fourth comment reads, “Nowadays people respect delivery boys and watchmen more than their family, friends, relatives.”

Someone shared, “Last Diwali I was alone in Mumbai and was welcomed by almost every delivery person, irrespective of their religion. Sometimes we must realize that not going home is not an option for us Maybe, but it’s a disadvantaged situation for many people who are expecting more.” Orders and big tips.”

One user commented, “This Diwali will be my first Diwali away from home and reading this is making me feel even more homesick.”

What do you think about this viral incident? Let us know in the comments below!
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