An Indian YouTuber’s x post about Caesars Palace in Las Vegas went viral recently. In his caption, Ishaan Sharma criticized the hospitality he received at American hotels. He claimed that it was the “biggest culture shock” he had faced. He said that “basic things like helping with luggage, being friendly were missing”. He also gave an example of his experience at Caesars Palace (an iconic luxury hotel in Las Vegas). He explained that after checking in at 2 am and requesting a glass of water, he was simply asked to buy a 200 ml bottle for $14.99 (approximately Rs 1200).
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He was shocked that the hotel staff “lacked empathy”. He further added that it was “unbelievable” and he “never expected this.” The post garnered a variety of reactions online. See the full story here. The next day, he shared an update on X, revealing that he got an upgrade at the hotel. Sharing photos of different parts of the higher-class room, he wrote, “Thank you Caesar Palace for the upgrade. I’m so glad you heard me. Really excited for the next few days!”
In response to the above post, he also shared a photo of the staff helping him carry his luggage. He wrote in the caption, “This time the staff was really helpful.”
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Caesars Palace responded to his post about the upgrade. They wrote, “We are so happy to welcome you to our resort! We appreciate you taking the time. If you need anything else, feel free to message us. We hope you have a wonderful rest of your time in Las Vegas.”
The news of the upgrade has received mixed reactions online. Some people appreciated the power of social media, while others did not support a positive outlook on the situation. In reference to their previous post, many users also wanted to know if they have finally got the drinking water they wanted.
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